Cancellation Policy

Pandanus Shores adopts the following practice when dealing with cancellation of a holiday booking.

High season
· If the booking is cancelled 28 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $30.00.

· If the booking is cancelled less than 28 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $30.00 will be deducted from the deposit held before the remainder is refunded.

Low season
· If the booking is cancelled 14 days or more prior to the planned date of arrival, there will be a refund less an administration fee of $30.00.

· If the booking is cancelled less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $30.00 will be deducted from the deposit held before the remainder is refunded.

Short notice bookings

· Where a booking is made less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $30.00 will be deducted from the deposit held before the remainder is refunded.